Store rating
ST
Sue Tappin
My panel took a while to arrive but I was kept informed by Mito and I was very pleased that I was able to contact them by phone as well as email. The panel is very robust and well made and the stand is adjustable up/down so I can direct the light very accurately where I want it to go. The controls are superior to most other panels - touch screen on the side of the panel plus a brilliant App that means I can set the controls on my phone and this is very useful (sometimes I use the panel on my ankles under the table so the control is hard to reach). I did a lot of research before deciding on this panel and I am very pleased with it and the company. I do wish they had a distributor in UK.
JL
Jitka, MITO LIGHT
(Administrator)
Thank you for your kind words and for sharing your experience with us, Sue! :) We're so happy to hear that the quality and features of our panel have met your expectations and that our customer service provided the support you needed throughout your purchase and delivery process.
It's great to hear that the features you mentioned are making your red light therapy sessions more comfortable and accessible, especially with the flexibility to use the panel for different areas, like the ankles under the table.
We understand the importance of having local distributors to facilitate easier access and quicker deliveries. While we currently do not have a distributor in the UK, we appreciate your suggestion and recognize the convenience it would offer to our UK customers. We're constantly exploring ways to expand our distribution network and improve our service, and your feedback is invaluable as part of this process.
Thank you once again for choosing us, and if you have any more suggestions or need further assistance, please feel free to reach out to us. ♥
MD
Mara Dutton
Super fast delivery. Pleased with the panel.
JL
Jitka, MITO LIGHT
(Administrator)
Thank you so much for your positive feedback! We're thrilled to hear you're satisfied with the speedy delivery and your new panel, Mara! If you have any questions about maximizing your red light therapy sessions or need further assistance, please don't hesitate to reach out. :)
AA
Andreea Anghelus
I wanted to order a different pair and changed my mind. I emailed the shop and Jitka kindly amended my order. The journey was smooth, i got my glasses very fast, i got some stickers and a handwritten note which i thought it was a nice touch from the MITO team. After using the glasses for over a week: i can say i noticed improvements since night 1! I have an office job and after work i always stay up late using my laptop to watch movies or play video games. Many times it takes me a long time to fall asleep and i feel tired then i was when i went to bed. Since i started using the glasses, i feel like the quality of my sleep improved, i can fall asleep faster and i can use technology until the last minute without affecting my melatonin production. In the future i will be checking their other products as well: the day glasses and red light therapy devices. I recommend this to everyone who wants to improve their quality of sleep and overall health.
JL
Jitka, MITO LIGHT
(Administrator)
Thank you so much for sharing your wonderful experience with us Andreea! ♥ It's heartwarming to hear how smoothly your order was handled and how quickly you received your glasses. We're all about adding personal touches to our service, and we're so happy that you appreciated the stickers and the handwritten note from our colleague.
We're even more excited to learn about the positive changes you've noticed since using the glasses. It's fantastic to hear that you're falling asleep faster and experiencing better sleep quality, especially with the demands of an office job and late-night screen time. Your feedback is incredibly valuable to us, and it motivates us to continue providing products that make a real difference in our customers' lives.
Hearing that you're considering exploring our other products, such as the day glasses and red light therapy devices, is the best compliment we could receive. :)
Thank you for recommending us to others looking to improve their sleep quality and overall well-being. Your support means the world to us, and we look forward to serving you again in the future. ♥
JV
Jan Verbeeck
Very satisfied. Fast delivery.
JL
Jitka, MITO LIGHT
(Administrator)
Thank you very much, Jan, for your positive feedback. Your overall satisfaction is our main mission, therefore, we are so happy about your positive review! :)
We stay at your service, so please reach out to us anytime. We will be very pleased to do all we can to make you happy. :)
PS
Paul Stefan
Top Products and Quality. Within 3 day delivery.
JL
Jitka, MITO LIGHT
(Administrator)
Thank you very much, Paul, for your amazing review! :) That's exactly what we strive for - a pleasant experience considering not only the product itself but also the services we provide. :) We stay at your service, so please, in case you have any questions or need help from us, just reach out. We'll be more than happy to assist you. :)
OC
Oscar Callgard
Fast and good
JL
Jitka, MITO LIGHT
(Administrator)
Thank you so much for your positive review, Oscar! We are so happy to hear that we are fast and good! :) If you have any further questions or need assistance, please don't hesitate to reach out. We are here for you! ♥
MD
Morgan Davies
K
Kristine
Red glasses and light bulb is amazing
JL
Jitka, MITO LIGHT
(Administrator)
Thank you so much for sharing your positive experience with us Kristine! ♥ It's rewarding to hear that you are satisfied with glasses and bulb as well! If you have any further questions, need assistance, or simply want to share more about your experiences, please feel free to reach out. We're here for you! :)
EM
Elanas Mozgo
good expreience
JL
Jitka, MITO LIGHT
(Administrator)
Thank you for your positive feedback, Elanas ! :) We're so happy to hear that you had a good experience with us! If there's anything else you'd like to share or if you need any assistance, please don't hesitate to reach out. We're here for you! :)
ML
Martin Sheehan, Southside Strength Gym Ltd
5
JL
Jitka, MITO LIGHT
(Administrator)
Thank you so much for the five stars, Martin! We are so pleased you are satisfied with us so we deserve this amazing feedback. :)
Don't hesitate to reach out to us if there is anything we can assist you with! :)
NO
Nikolaus Ohneis
Great customer service, fast delivery and awesome product.
JL
Jitka, MITO LIGHT
(Administrator)
Thank you so much for your amazing feedback, Nikolaus! We are so happy to hear that you were satisfied with our customer service, quick delivery, and the product itself! :) If you have any further questions or need assistance, please don't hesitate to reach out. We are here for you! ♥
P
Patricija
Great customer service, fast delivery.
JL
Jitka, MITO LIGHT
(Administrator)
Thank you so much for your kind words and recommendation, Patricija! We are so happy to hear that you were satisfied with your entire customer experience. :) If you have any further questions or need assistance, please don't hesitate to reach out. Your satisfaction and well-being are our top priorities. :)
AN
Alecsandru Florin Nistor
BS
Bart Stienen
Excellent service by Jitka, fast delivery and the lightbulb 4.0 is amazing! I am gonna safe up for a bigger panel 👍
JL
Jitka, MITO LIGHT
(Administrator)
Dear Bart, thank you so much for your amazing review! We're so happy to hear you're satisfied with both our service and products! It's always a pleasure to help our customers, and we're delighted to have been able to assist you. Your positive feedback truly means the world to us. ♥ Remember, if you have any more questions or need further assistance, we're here to help. Thank you so much for your kind words, and we look forward to continuing to support you every step of the way! :)
SF
Simona Fiedlerová
Mrzí mě to, ale zatím nepociťuji vůbec žádný efekt, tak jsem celkem zklamaná. Uvidím po měsíci.
JL
Jitka, MITO LIGHT
(Administrator)
Děkujeme za vaši zpětnou vazbu, Simono, moc si toho vážíme. Zkušenosti ohledně benefitů terapie červeným světlem se mohou lišit, jelikož každý jsme individuální. Proto si moc vážíme toho, že si přístroj vyzkoušíte ještě dalších 14 dní a uvidíte, zda nějaké efekty začnete pozorovat. Většina uživatelů zaznamenává pozitivní účinky během prvních několika sezení, ale v některých případech může trvat déle, než se projeví nějaké výraznější výsledky. Doporučujeme tedy pokračovat v pravidelném používání a sledovat jakékoli malé změny. Pokud byste potřebovala poradit, jak využít benefitů svého přístroje naplno, neváhejte se obrátit na náš zákaznický servis. Jsme zde, abychom vám poskytli veškerou potřebnou podporu. Pokud máte jakékoliv dotazy, neváhejte se na nás kdykoliv obrátit. Jsme tu pro vás a je pro nás velmi důležité, abyste byla se svým nákupem spokojená.
JL
Jeanne Ligot
FM
Florian Meyer
BT
Bauwens Tom
E
Emma
Great service, attention to detail and customer care. Noticing the benefits already with red light therapy even if it's early days.
JL
Jitka, MITO LIGHT
(Administrator)
Thank you so much for your feedback, Emma. :) It's wonderful to hear that you're already noticing the benefits of red light therapy, even in these early stages of use. We're thrilled that our commitment to attentive service and customer care has positively contributed to your experience with us! :)
Your recognition of the service and attention to detail means a lot to us.
Please remember that we are here to assist with any questions or guidance you might need. We're excited for you to discover even more benefits over time. ♥
LM
Laserski center MV d.o.o.
As alwaysx great product, great customer service, great people behind it. Just keep doing it the way you've done it so far :)
JL
Jitka, MITO LIGHT
(Administrator)
Thank you so much for your kind words and continued support! We are truly grateful to hear such positive feedback about our product and customer service.
Your encouragement to keep up our great job is heartwarming and motivating.
If you ever have any other questions or need any assistance, please feel free to reach out. We are here for you! :)