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SM Avatar of author Sharon Morissette | 22.1.2024
Although I initially found the Mito Light store helpful in trying to exchange the defective panel I received, I'm now not getting any response about when I can expect a new one. Mito Light already has my money, but isn't telling me when they will send a new panel.
JL Avatar of author Jitka, MITO LIGHT (Administrator) 22.1.2024
Thank you for sharing your feedback, Sharon. We genuinely appreciate your perspective and would like to address your concerns comprehensively. Firstly, I would like to clarify the timeline of our communication. Your initial message was received on Friday afternoon. In line with our commitment to providing prompt customer service, our team responded on Monday as soon as they got to your message. We understand the urgency of your situation; however, our response time was in accordance with our standard operating hours and procedures, which include a brief pause over the weekend. Regarding the replacement of your panel, we want to emphasize that our process is thorough and customer-centric. We are currently awaiting the arrival of your claimed unit at our warehouse. This step is crucial for us to conduct a detailed examination and ascertain the nature of the issue. It is our standard procedure to inspect any returned product before dispatching a replacement. This approach ensures that we maintain the highest quality standards and address any underlying issues effectively. Please rest assured that once your unit reaches us, our specialist team will promptly assess it. Without having the device in our possession, it is challenging for us to provide an exact timeline for the dispatch of a new unit. This is not a matter of withholding information from you but rather ensuring accuracy in our communications. We understand that this process might seem time-consuming, but it is designed to protect your interests as a consumer and ensure that the replacement you receive meets all functional and quality standards. We assure you that we are dedicated to resolving your claim as swiftly as possible. Your satisfaction is of utmost importance to us, and we are committed to keeping you updated throughout this process. Your patience and understanding in this matter are greatly appreciated, and we thank you for allowing us the opportunity to make things right. If you have any further questions or need additional assistance, please feel free to reach out to us.
FB Avatar of author Francesco Bruno | 21.1.2024
Great company, they take care of their customers’ opinion and satisfaction. I would probably add in the box something to hold the light. Great quality of the product
JL Avatar of author Jitka, MITO LIGHT (Administrator) 22.1.2024
Thank you so much for your kind words and valuable feedback, Francesco! It's wonderful to hear that you appreciate the quality of our product and our customer service as well. :) Your suggestion about including a holder for the light in the package is indeed insightful. We continuously strive to improve, and feedback like yours is integral to our growth and development. We'll certainly pass on your suggestion to our product development team for consideration in future product enhancements. In the meantime, you can use any lamp or chandelier where the E27 thread is present, the input voltage is AC 100-240V, and the minimum power wattage is 18W. You would also have to check the size of the lampshade, you need to choose a lamp where the shade is larger than the bulb's diameter, which is 12.1 cm. If you need any assistance or further information, please don't hesitate to reach out. We are here for you! :)
RJ Avatar of author Rebecca Jackson | 20.1.2024
Super product, super quality, fast shipping, good attitude of the company. Noticeable improvements in skin within days. Loving it!
JL Avatar of author Jitka, MITO LIGHT (Administrator) 22.1.2024
We are absolutely thrilled to hear about your positive experience, Rebecca! :) It's wonderful to know that the quality, shipping speed, and our team's attitude have met your expectations. :) We are especially delighted to learn about the noticeable improvements in your skin. Red light therapy's benefits for skin health, including rejuvenation, increased collagen production, and overall enhancement of skin appearance, are among the reasons many of our customers love our products. It's amazing to hear that you're experiencing these benefits firsthand. Thank you for taking the time to share your feedback. Stories like yours inspire us to continue our commitment to delivering exceptional products and service. If you have any further feedback, or questions, or need assistance, please feel free to reach out. :)
KJ Avatar of author Kiss János | 19.1.2024
Outstanding product and fine customer service.
JL Avatar of author Jitka, MITO LIGHT (Administrator) 22.1.2024
We are so happy to hear about your positive feedback, Kiss! :) It's wonderful to know that the quality of the product and our team's attitude have met your expectations. ♥ If there is anything else we can do for you anytime again, don't hesitate to reach out to us. We are here for you. :)
AK Avatar of author Aleksandra Kocic | 19.1.2024
AA Avatar of author Alessandro Affri | 19.1.2024
Great products and an excellent customer service. Can't ask for more
JL Avatar of author Jitka, MITO LIGHT (Administrator) 19.1.2024
Thank you so much for sharing your positive experience with us, Alessandro! :) It's wonderful to know that you received an excellent customer experience with us. We are also pleased to hear that you find our products to be of great quality. If there's anything more we can do for you or if you have any questions about your product, please don't hesitate to reach out. Your satisfaction is our top priority! :)
AK Avatar of author Ambrus Kiss | 19.1.2024
CM Avatar of author Christian Moretti | 18.1.2024
Everything perfect, good products, fast shipping!
JL Avatar of author Jitka, MITO LIGHT (Administrator) 18.1.2024
Thank you so much, Christian, for your positive feedback! Your overall satisfaction is our main mission, therefore we really appreciate your review. :) We stay at your service, so please, reach out to us anytime, we will be very pleased to do all we can to make you happy. :)
SR Avatar of author Sabine Riedl | 17.1.2024
Very friendly service. Quick and safe delivery! Thank you 🙏
JL Avatar of author Jitka, MITO LIGHT (Administrator) 18.1.2024
Sabine, thank you so much for your amazing feedback. For us, this is the best fuel for our gear, and we dearly appreciate it. ♥ We stay at your service, so please let us know if there is anything we can do for you, we'll be more than glad to help you. :)
EH Avatar of author Erik Hansson | 17.1.2024
I was very impressed by both the product and the level of customer service, I can definitely recommend MitoLight (and have already to friends)
JL Avatar of author Jitka, MITO LIGHT (Administrator) 18.1.2024
Thank you so much for your kind words, Erik. :) Providing excellent customer service is at the heart of what we do, and we're thrilled to know you had a great experience. ♥ We are also happy that you are satisfied with the quality of the product itself. :) If you ever have more questions, need support, or just want to share your red light therapy journey, we're here for you. Your satisfaction and well-being are our top priorities. Thank you for choosing us and for taking the time to share your feedback! :)
T Avatar of author Thomas 15001 | 17.1.2024
From my first contact with their nice producets i knew this was the brand i was going for in the RLT jungle for ordering in Europe. Their costumer service was extremely proffessional (Jitka) and the product we recieved is for now real good quality! Now i am implementing this tool in my daily routine and hope for good results :)! Would advice!
JL Avatar of author Jitka, MITO LIGHT (Administrator) 17.1.2024
Thank you so much for your heartwarming feedback, Thomas! :) We are so happy to hear about your positive experience with the purchase of your device and our customer service. It's really rewarding to know that our efforts are making a difference. :) We're also pleased to learn that the device's quality met your expectations and you are already implementing your red light therapy device to your daily routine. We believe you will feel the benefits very soon and we wish you to have the best of them! ♥ If you have any more questions or need further assistance, please don't hesitate to reach out. We are here for you!
ER Avatar of author Eduardo Martinez Rubio | 14.1.2024
Todo ok
JL Avatar of author Jitka, MITO LIGHT (Administrator) 15.1.2024
Thank you so much for sharing your positive experience with us Eduardo! ♥ It's always rewarding to hear from satisfied customers. If you have any further questions, need assistance, or simply want to share more about your journey with red light therapy, please feel free to reach out. We're here for you! :)
SD Avatar of author Sandra daly | 12.1.2024
*****
MJ Avatar of author Mitra Johannsen | 10.1.2024
I only recently bought my Mito Light on a recommendation. The service was excellent! All questions etc. were answered promptly and in a very friendly manner. I have rarely experienced such good customer service! The device itself is very well made and very easy to use. During the delivery period, I always knew where my shipment was. The delivery itself was exemplary. Both my doctor and I have already noticed an improvement in my health (I have a chronic neuromuscular autoimmune disease) Thank you all for everything , and a special Thank -You to Jitka :-)
JL Avatar of author Jitka, MITO LIGHT (Administrator) 11.1.2024
Thank you so much for your wonderful feedback, Mitra! :) It's heartening to hear about your positive experience with the purchase of your device and our customer service. :) We're happy that all your questions were answered promptly and in a friendly manner. Our team strives to provide the best possible support to our customers, and it's rewarding to know that our efforts are making a difference. ♥ We're also glad to learn that the device's quality and ease of use met your expectations and that the tracking and delivery process was smooth and satisfactory. Most importantly, it's fantastic to hear about the improvement in your health condition. Hearing such positive outcomes from our customers, especially in managing chronic conditions, is truly motivating for us. We will be very happy to hear more about your experiences, so please don't hesitate to write us more! Your health and well-being are our top priorities, and we're here to support you on your journey. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you again for choosing us. :)
JM Avatar of author Jesús Marco | 10.1.2024
I bought a gen 4 bulb and blue blockers night. The shipping was fast and free. The blue blockers came with an issue and the customer service help me to solve it in the same day. That is a good point to repeat on this shop and make me feel safe for future issues that may occur. The bulb works really fine and the standart connection is great to use it in flex table lamps as a stand.
JL Avatar of author Jitka, MITO LIGHT (Administrator) 10.1.2024
Thank you so much for sharing your positive experience with our products Jesús! :) We are thrilled to hear about your satisfaction with the fast and free shipping, and it's wonderful to know that our customer service team was able to promptly resolve the issue you encountered. Your safety and satisfaction are our top priorities, and it's heartening to know that this experience has reinforced your confidence in our company. We're happy to hear that the bulb is working well for you and that the standard connection has added flexibility to its use with table lamps. If you have any further questions, need assistance, or wish to explore more of our products, please don't hesitate to reach out. We're always here to ensure your experience with us is exceptional! ♥
Avatar of author J | 5.1.2024
I am very happy with the lamp (bulb 4.0), it arrived quickly and works perfectly. I consider it is a very good model as it can be used for face, hair and other body parts. You ll just need to find the way to hang it above you.
JL Avatar of author Jitka, MITO LIGHT (Administrator) 5.1.2024
Thank you for taking the time to share your positive experience with us. :) We're delighted to hear that your order arrived swiftly and that you're enjoying the versatility and effectiveness of the lamp. It's wonderful to know that it's serving you well for various applications, from facial to hair treatments and more. We understand the importance of convenience in using our products, and we appreciate your resourcefulness in finding a way to hang it above you. If you ever need tips or advice on how to optimize the placement or use of your Bulb 4.0, please don't hesitate to contact us. We're always here to help ensure you get the most out of your red light therapy sessions. :)
D Avatar of author Daniel G. | 4.1.2024
I am delighted with the shop, the customer service, and the product. I want to thank Miss Jitka who helped me with the tracking number. I bought Starter 4.0 and is fantastic. My body starts to feel very good after the first treatment. I use the device almost every day, usually, I take 1-2 days off per week. Now I plan to buy a bigger one for me and my family. Thank you very much Mito Light for this good product. Especially, in the cold seasons, I needed a device like this.
JL Avatar of author Jitka, MITO LIGHT (Administrator) 5.1.2024
Thank you for sharing your wonderful experience with us, Daniel! We're so happy to hear that you're enjoying the benefits of your Starter 4.0 and that it has made such a positive impact on your well-being. It's great to know that the device is serving you well and that you're already considering expanding your red light therapy journey with a larger unit for your family. Your kind words about me and our customer service team mean the world to our company. We strive to provide support and assistance that meets and exceeds expectations, and it's heartening to hear that we've been able to assist you effectively. As the colder seasons approach, it's indeed an excellent time to think about enhancing your red light therapy setup. If you have any questions or need assistance in selecting the right model for your family's needs, please don't hesitate to reach out. We're here to support and guide you every step of the way. ♥
O Avatar of author Oski | 4.1.2024
Happy with the purchaise
JL Avatar of author Jitka, MITO LIGHT (Administrator) 4.1.2024
Thank you for letting us know you're happy with your purchase, Oski! :) We're so happy to hear that you're satisfied with your red light therapy product! :) If you have any questions, need further assistance, or want to share more about your experience, please feel free to reach out. Enjoy the benefits of your red light therapy, and thank you for choosing us! ♥
MM Avatar of author Mr. Petar Matic | 3.1.2024
I'm very satisfied as I received excellent customer service during my purchase!
JL Avatar of author Jitka, MITO LIGHT (Administrator) 4.1.2024
Thank you so much for sharing your positive experience with us, Petar! :) It's wonderful to hear that you received excellent customer service during your purchase. We always strive to ensure our customers feel supported heard and satisfied every step of the way. If there's anything more we can do for you or if you have any questions about your product, please don't hesitate to reach out. Your satisfaction is our top priority! :)
T Avatar of author Thomas T | 2.1.2024
Mito Light is a super service minded company!! I just got my Biohacker 4.0, and the quality is very high. I´m really curious and hopefull that this product will help me to reduce some of my pain.
JL Avatar of author Jitka, MITO LIGHT (Administrator) 2.1.2024
Thomas, thank you for sharing your positive experience with us! :) We're thrilled to hear that you've recently received your Biohacker 4.0 and are impressed with its high quality. It's great to know that you find the company to be service-oriented. :) We genuinely believe that the Biohacker 4.0 proves to be effective in helping you reduce your pain. If you have any questions or need further assistance as you use the product, please don't hesitate to reach out. We appreciate your trust in our product and wish you the best of results in managing your pain.
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